FAQs

General questions:

1-     What type of handmade accessories do you offer?

We’ve got a fabulous range of accessories in all shapes, sizes, and colors—everything from trendy tags and stylish collars to cozy jumpers and snazzy jackets. And we’re always adding fresh new items to our collection! If you don’t see exactly what you’re looking for, just give us a shout—it might just be coming your way soon! 💖🐾

2-     Are your products suitable for all pet sizes?

Yes, we offer sizes ranging from XXS to XXXL, because every pup deserves the perfect fit—whether they’re a tiny Chihuahua or a majestic Dalmatian! Most of our items are lovingly handmade, and we’re more than happy to adjust sizes to suit your furry friend’s needs. Plus, unlike many other brands, we believe all dogs are equal, so we never charge extra for larger sizes. 🐶❤️

3-     Do you take custom orders for specific designs or sizes?

Absolutely! We’re more than happy to adjust sizes, colors, or shapes to make your vision come to life. Got a unique idea? Let’s bring it to reality together—if you can imagine it, we can help create it! ✨🐾

Ordering and shipping:

4-     How do I place my order?

Placing an order is a breeze with our easy-to-use online shop! For custom creations or bulk orders, we’d love to hear from you—just drop us an email at santas.little.wardrobe@gmail.com, and we’ll take care of the rest. 🎁✨

5-     Can I change or cancel my order after placing it?

Since each of our items is lovingly handmade to order, we’re unable to accept cancellations. Thank you for understanding! 💖🧵

6-     Do you ship internationally?

Yes, we currently ship to the UK, Americas, Asia, and Australia! 🌍 However, due to recent GSPR regulations, we’re temporarily unable to ship to the EU. We hope to serve you there soon! 💌

7-     How long does shipping take?

Since most of our items are lovingly handmade to order, we aim to dispatch them within 3 weeks. 📦 Here’s a guide to our estimated shipping times:

UK: Royal Mail 2nd Class (2-3 working days)

America: Royal Mail International Economy (up to 42 days)

Australia: Royal Mail International Economy (up to 12 weeks)

Asia: Royal Mail International Economy (up to 8 weeks)

Please note these are estimates, and shipping may take longer during busy periods like the festive season. 🎄✨ For faster shipping options, feel free to reach out to us before placing your order—we’ll happily explore better options for you! 🚀

Customisation:

8-     Can I personalise my pet accessories?

Absolutely! We offer both iron-on and embroidery options to add that extra personal touch. 💖 Drop us a message if you’re interested—we’d love to help make it uniquely yours! ✨🧵

9-     Is there an extra charge for customisation?

Not at all! Personalizing items from our store comes at no extra cost—it’s all part of the magic! ✨🎁

10-  How long will it take to make a custom order?

In most cases, personalization won’t take any longer than the usual processing time. But if there’s any delay, we’ll be sure to keep you updated! 😊✨

Care and maintenance:

11- How do I clean and care for my pet’s accessories?

All of our items are machine washable, except for biothane collars and faux leather jackets—these are best cleaned with wipes. 🧼✨ Please keep in mind, as each item is handmade and designed for pets, a little wear and tear is normal over time. 🐾❤️

Returns and refunds:

12- What is your return policy?

We generally don’t offer returns, but if you need to discuss something, please don’t hesitate to get in touch—we’re happy to work with you to find a solution! 😊💖

13- Can I exchange an item if it doesn’t fit my pet?

No. All our listed items include measurements for each size, so be sure to check them before making your purchase. If you can’t find your size, just send us a message—we’d be happy to create a custom item with your chosen measurements at no extra cost! 🧵✨

14- What should I do if my product arrives damaged or defective?

We strive to ensure that all our items are made to the highest quality, but as we’re only human, occasional errors can happen. Once your order leaves our workshop, it may pass through a few hands, so while we take great care, we can’t rule out the possibility of damage. If this happens, please reach out to us as soon as possible with photos, and we’ll work together to find a solution! 💖😊

Other questions:

15- Do you offer discounts for bulk orders?

We sure do! If you're looking to order 10 or more items, just get in touch with us and we’ll happily provide you with a discount code! 🎉✨

16- How can I contact you if I have more questions?

The best way to reach us is by email at santas.little.wardrobe@gmail.com or through DMs on Instagram. We aim to respond within 24 hours! 😊 For a quicker resolution, please include as much detail as possible in your initial message, and we'll be happy to assist you as soon as we can! 💌✨